What Your Employees Need to Keep Your Customers Happy

Free lunches and growth opportunities are just one side of the happiness equation. Employees generally want to be productive to feel satisfied at work. The reality is, if you want employees to be happy at work (or working from home) you need to empower them with the tools they need to succeed, and that includes having the right technology.

Studies show that 57% of employees working with inadequate and obsolete technology at work say it has negatively affected their productivity and morale. With disjointed tools and software, companies are preventing their employees from driving high customer engagement, which ultimately affects the bottom line. In particular, communications is at the forefront of the movement toward employee empowerment. Employees need the right tools to effectively communicate and collaborate with coworkers and customers, but 33.3% of workers feel their communications technology are far too outdated, and over 66% say it has a big effect on how they do their jobs.

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